Terms and Service

When booking a cleaning service with The Bay Cleaning Co. you agree to the terms and conditions as listed below.

These terms and conditions constitute the full and complete service agreement (the “Agreement” between you (the “customer”) and The Bay Cleaning Co. of
Po box 998, Byron Bay NSW 2481, Australia for the provision of services by The Bay Cleaning Co.

The service will be for such cleaning duties as agreed with the customer at the time of booking.

  • A minimum of 2 hours cleaning per visit is required at a fee of $80.00.
  • Weekend rates are $44 p/h and public holiday are $55 p/h. 
  • The Bay Cleaning Co. reserves the right to amend the initial quotation should the clients’ original requirement change or if the property was described differently during the initial verbal or written quote.
  • If the customer requires any additional services after the time of booking they must contact The Bay Cleaning Co. by phone or email.
  • The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the appointed time the customer is responsible for providing us access to the keys.
  • The customer will secure or remove any fragile, delicate, breakable or valuable items, including cash prior to commencement of the cleaning service.
  • The Bay Cleaning Co. is not responsible for any existing damage to the customer’s property that is not able to be cleaned or repaired by using standard methods of practice.
  • The customer may make a change to the cleaning visit by giving 24 hours advanced notice. We charge a flat $50 fee if the appointment is cancelled within 72 hrs. You may cancel your booking free of charge outside of 72 hrs.
  • All prices and quotations are expressed to be GST exclusive amounts.
    The Bay Cleaning Company charges GST at the current rate of 10% on the actual amount of the job.
  • If the customer is dissatisfied for any reason with the Service provided, they must inform The Bay Cleaning Co. within 24 hours of completion of the Service. We will endeavor to solve the problem quickly and efficiently by re-supply of the service without charge or such other remedy as deemed appropriate by The Bay Cleaning Co.
  • The customer agrees to pay The Bay Cleaning Co. at the time of booking online or within 24 hours if by prior arrangement. Interest of 10% will apply to any invoices that are outstanding for over 4 weeks.
  • These terms and conditions shall be governed by the relevant Australian laws, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Australia.